| Request | Solution | Where to find/request? |
| I need a tax certificate for my 3a account. | It is generated at the beginning of the year for the previous year. | Retrieve in ePlix, shortcut ‘Tax certificate’ in the dashboard below. |
| I need a tax certificate for my vested benefits account. | There is no separate tax certificate for vested benefits accounts; there is the account statement. | Create an account statement in ePlix or contact the Vested Benefits Solution department directly. |
| I have made a purchase into the second pillar (Tellco pk) and need a tax certificate | The tax certificate is issued at the beginning of the following year. | Retrieve in ePlix, shortcut ‘Tax certificate’ in the dashboard below. |
| I live in Germany and require a tax certificate for my occupational pension scheme for the German tax office. | Corresponding documents can be provided by Tellco pk customer service on request. | Contact Tellco pk customer service |
| I am a sole entrepreneur and need a tax certificate for my contributions to the occupational pension scheme (BVG) | The corresponding document can be created by Tellco pk customer service/administrator. | Contact Tellco pk customer service |