My ID card/passport are not recognised correctly. April 01, 2022 19:50 Updated For data comparison, it is crucial that your ID or passport copy is completely legible. This means that the uploaded images must be well focused and the letters should be legible above the lines. Please take one picture per document page. Unfortunately, the system cannot recognise a residence permit issued by the SEM (State Secretariat for Migration). In this case, please use your foreign identity card. If this does not work either, please send a copy of your document to Helpdesk. Related articles Where can I find my tax certificate I cannot set a password Which IDs can I use to register for ePlix ? Do you have a question about the product 3a itself ? Can I invest 100% in shares?